How Could King Improve?

**Peaked_18** · 11-12-2006, 07:57 PM

I have seen a lot of negative information here about King. I understand running a business can be a very challenging thing to keep up with. This thread is not meant to flame or anything in that manner. Don't even state what your problems were, this is meant to list a few things King could do to improve his business.

I am not affiliated with King at all, but he is a sponsor here and has helped IronMass out a lot and I wouldn't mind helping the guy out. And Trick D has gotten a lot on his hands being a rep for King here.

I have ordered from King once, I had no problems and everything was here and on-time. This was when King had newly opened.

If you have ordered from King, please state a few things he could improve on (i.e. shipping, honesty, loyalty, etc.)

**Peaked_18** · 11-15-2006, 01:16 AM

Bump, how come no one will spread some ideas? I see a lot of people making complaints, post up what King can improve on...

dan7681 · 11-15-2006, 06:24 AM

- Deliver products in a timely manner
- Answer emails
- Provide tracking number
- Fulfill promises
- Reply honestly and quickly
- Keep customer informed if problems due occur

DarkFalcon · 11-15-2006, 06:30 AM

Quote:

Originally Posted by dan7681

- Deliver products in a timely manner
- Answer emails
- Provide tracking number
- Fulfill promises
- Reply honestly and quickly
- Keep customer informed if problems due occur

That's a good list for any retailer.

tazzy · 11-15-2006, 07:00 PM

no one wants to reply because trick and sk don't like it when people complain about them so they have you banned. That's why no one will take the time to answer this but I totally agree with the above mentioned by Dan!!!!!

**Peaked_18** · 11-15-2006, 11:34 PM

Quote:

Originally Posted by tazzy

no one wants to reply because trick and sk don't like it when people complain about them so they have you banned. That's why no one will take the time to answer this but I totally agree with the above mentioned by Dan!!!!!

It's a list about what he can improve on, not your complaints. Understand?

tazzy · 11-16-2006, 12:55 AM

Quote:

Originally Posted by Peaked_18

It's a list about what he can improve on, not your complaints. Understand?

I get it goof. What do you think I'm blind and dumb.?? Look at the threads, there is one EXACTLY like this that I put up a month ago and no one responded to it exactly for the reasons I listed above.

**Peaked_18** · 11-16-2006, 01:13 AM

Quote:

Originally Posted by tazzy

I get it goof. What do you think I'm blind and dumb.?? Look at the threads, there is one EXACTLY like this that I put up a month ago and no one responded to it exactly for the reasons I listed above.

Sorry, I thought when I read your first post, you said you disagreed with what dan said. My misunderstanding.

tazzy · 11-16-2006, 02:46 AM

Quote:

Originally Posted by Peaked_18

Sorry, I thought when I read your first post, you said you disagreed with what dan said. My misunderstanding.

it's ok we all make mistakes or overlook! No biggie.
Cheers

strester · 11-16-2006, 11:46 AM

I've only ordered twice and had no problems with my order (orders completely fulfilled and delivered in a timely manner), but a real-time tracking system would benefit any retailer .... in today's e-commerce where everyone wants their information yesterday, it's almost a necessity to have this in order to maintain customer satisfaction.

I don't know how SK works on the back-end in terms of handling customer service requests, fulfilling orders, and responding to emails but from what I've read here and on other boards there appears to be a business need to increase the number of people that can readily answer emails ... not so much PM's on forums because they should be a secondary form of communication regarding business transactions, but a couple more people answering emails would address a lot of the complaints that I've read about.

Ninjo · 11-16-2006, 01:56 PM

Quote:

Originally Posted by strester

I've only ordered twice and had no problems with my order (orders completely fulfilled and delivered in a timely manner), but a real-time tracking system would benefit any retailer .... in today's e-commerce where everyone wants their information yesterday, it's almost a necessity to have this in order to maintain customer satisfaction.

I don't know how SK works on the back-end in terms of handling customer service requests, fulfilling orders, and responding to emails but from what I've read here and on other boards there appears to be a business need to increase the number of people that can readily answer emails ... not so much PM's on forums because they should be a secondary form of communication regarding business transactions, but a couple more people answering emails would address a lot of the complaints that I've read about.

Strester, I think you're right on the money as it's my understanding that SK is a relatively small operation. The need to provide better response times to emails however is definitely something that should be addressed if SK intends to grow its business. The online tracking system would be a bonus too but just providing tracking numbers for shipments would go a long way to alleviate many of the difficulties customers are having.

I myself placed and received four orders since August with very few problems. Then the fifth one (placed in late September) never showed. I want to stress however that because I live in Canada, SK is not necessarily to blame for this. Customs is a crap shoot at best. Bottom line is I don't know where that order ended up. In an effort to rectify the situation, King offered to re-ship it and send me the tracking number. I was last in contact with him on Tuesday of this week and no tracking number yet but I'll keep everyone posted.

tazzy · 11-16-2006, 09:03 PM

Quote:

Originally Posted by strester

I've only ordered twice and had no problems with my order (orders completely fulfilled and delivered in a timely manner), but a real-time tracking system would benefit any retailer .... in today's e-commerce where everyone wants their information yesterday, it's almost a necessity to have this in order to maintain customer satisfaction.

I don't know how SK works on the back-end in terms of handling customer service requests, fulfilling orders, and responding to emails but from what I've read here and on other boards there appears to be a business need to increase the number of people that can readily answer emails ... not so much PM's on forums because they should be a secondary form of communication regarding business transactions, but a couple more people answering emails would address a lot of the complaints that I've read about.

BUMP and props to both above:clapping: . Although I will never order from sk again, I would like to see them improve for their sake and they customers sake on the above mentioned items

**Peaked_18** · 11-16-2006, 11:34 PM

This is what were looking for!

Good discussion so far.

dan7681 · 11-17-2006, 05:00 AM

Quote:

Originally Posted by DarkFalcon

That's a good list for any retailer.

exactly what I was thinking when I posted it. Just a basic outline for any online retailer to follow.

But I was just trying to think back to the order I placed and had problems with. I think they were the main points that standed out most and ones that they definitley need to work on.

Good luck to SK though I hope everything works out

11-12-2006, 07:57 PM	#1
Peaked_18 a la commode Join Date: May 2005 Posts: 4,247 Recipes: 2 Rep Power: 96	How Could King Improve? I have seen a lot of negative information here about King. I understand running a business can be a very challenging thing to keep up with. This thread is not meant to flame or anything in that manner. Don't even state what your problems were, this is meant to list a few things King could do to improve his business. I am not affiliated with King at all, but he is a sponsor here and has helped IronMass out a lot and I wouldn't mind helping the guy out. And Trick D has gotten a lot on his hands being a rep for King here. I have ordered from King once, I had no problems and everything was here and on-time. This was when King had newly opened. If you have ordered from King, please state a few things he could improve on (i.e. shipping, honesty, loyalty, etc.)

11-16-2006, 11:46 AM	#10
strester Pro Stature Join Date: Jun 2006 Location: Gold's Gym Posts: 135 Recipes: 0 Rep Power: 6	I've only ordered twice and had no problems with my order (orders completely fulfilled and delivered in a timely manner), but a real-time tracking system would benefit any retailer .... in today's e-commerce where everyone wants their information yesterday, it's almost a necessity to have this in order to maintain customer satisfaction. I don't know how SK works on the back-end in terms of handling customer service requests, fulfilling orders, and responding to emails but from what I've read here and on other boards there appears to be a business need to increase the number of people that can readily answer emails ... not so much PM's on forums because they should be a secondary form of communication regarding business transactions, but a couple more people answering emails would address a lot of the complaints that I've read about. __________________ strester vs. genetics: Phase 1 - the Green MAGnitude log: http://www.ironmass.com/showthread.php?t=7577 Phase 2 - the Steel-belted Radial log: http://www.ironmass.com/showthread.p...610#post176610

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11-15-2006, 01:16 AM	#2
Peaked_18 a la commode Join Date: May 2005 Posts: 4,247 Recipes: 2 Rep Power: 96	Bump, how come no one will spread some ideas? I see a lot of people making complaints, post up what King can improve on...

11-15-2006, 06:24 AM	#3
dan7681 Amateur Join Date: Oct 2006 Posts: 76 Recipes: 0 Rep Power: 4	- Deliver products in a timely manner - Answer emails - Provide tracking number - Fulfill promises - Reply honestly and quickly - Keep customer informed if problems due occur

11-15-2006, 07:00 PM	#5
tazzy Pro Stature Join Date: May 2006 Posts: 123 Recipes: 0 Rep Power: 5	no one wants to reply because trick and sk don't like it when people complain about them so they have you banned. That's why no one will take the time to answer this but I totally agree with the above mentioned by Dan!!!!!

11-16-2006, 11:34 PM	#13
Peaked_18 a la commode Join Date: May 2005 Posts: 4,247 Recipes: 2 Rep Power: 96	This is what were looking for! Good discussion so far.